FAQ
Policies
What should I expect at my first appointment?
Your first visit begins with a thoughtful consultation to understand your skin history, current concerns, and goals. From there, your treatment is fully customized. Expect a calm, intentional experience focused on both visible results and nervous system regulation.
I’m not sure which facial to book. What do you recommend?
If you’re new to Opalite, the Opalite Signature Facial is the perfect place to begin. We can adjust the treatment during your visit if needed or recommend a more corrective option.
What should I wear to my appointment?
Wear whatever feels comfortable. You will be properly draped throughout your treatment, and only the area being treated will be exposed. Many clients come in everyday clothing. You do not need to wear makeup — but if you do, it will be gently removed during cleansing.
What if I fall asleep during my facial?
That is always welcome. Many clients drift into sleep during treatment. Opalite facials are designed to regulate the nervous system as well as support the skin, so rest is part of the process. You will be gently guided when it’s time to transition.
Will extractions hurt?
Extractions are performed only when appropriate and always with care. The goal is effective clearing without unnecessary trauma to the skin. If you are concerned about sensitivity, we can adjust your treatment plan accordingly.
Will I experience downtime after a peel or advanced exfoliation?
Most treatments involve minimal downtime. You may experience mild redness, warmth, or light flaking depending on the level of exfoliation used. Clear aftercare instructions will be provided to support optimal healing.
How often should I get a facial?
For maintenance and long-term skin health, most clients benefit from treatments every 4–6 weeks. For more corrective goals, a customized plan may be recommended.
Can I talk during my facial?
Of course. Some clients enjoy conversation, others prefer quiet. This is your time — we’ll follow your lead.
What products do you use?
Opalite works with professional skincare lines including Skin Script and SIV. Products are selected based on your skin’s current condition and long-term goals.
Is LED therapy safe?
Yes. LED therapy is non-invasive and supports inflammation reduction, collagen stimulation, and overall skin recovery. It is safe for most skin types.
Do you offer acne treatments?
While Opalite focuses on restorative and corrective skin health, acne-supportive treatments are available through customized exfoliation and guided homecare recommendations.
Do you offer gift cards?
Yes! You can purchase online gift cards directly through the booking link anytime, for any occasion.
At Opalite, each appointment is intentionally reserved to provide a calm, uninterrupted experience. The following policies ensure fairness, safety, and respect for all clients.
Appointment Scheduling
Appointments may be booked online through the booking system. A valid card on file is required to reserve your appointment. All services are by appointment only.
Cancellation & Rescheduling Policy
Your appointment time is reserved exclusively for you. We kindly request at least 24 hours notice for cancellations or rescheduling.
Changes or cancellations made with less than 24 hours notice will incur a fee of 50% of the scheduled service.
Same-day cancellations and no-shows will be charged 100% of the service price.
This policy allows us to honor the time reserved for each guest and maintain the integrity of the schedule.
Late Arrivals
If you arrive late, your service time may be shortened to avoid disrupting the schedule for other clients. The full service fee will still apply.
Arrivals more than 15 minutes late may require rescheduling.
No-Show Policy
Failure to arrive for your scheduled appointment without notice will result in a charge of 100% of the service fee. Repeated no-shows may require prepayment for future bookings.
Deposits & Promotions
Promotional rates, including founding client offers, must be booked within the stated timeframe and are valid for first-time visits only.
Referral credits are issued after the referred guest completes their first service and must be redeemed by the stated expiration date.
Promotions and credits may not be combined unless otherwise specified.
Health & Safety
Please reschedule your appointment if you are experiencing illness, fever, active cold sores, or contagious skin conditions.
For your safety, certain treatments may be modified or postponed based on skin condition, recent procedures, or contraindications.
Payment Methods
We can accept all major credit cards and contactless payment. The studio is cashless.
Gratuity is always appreciated but never expected.
Right to Refuse Service
Opalite Aesthetics reserves the right to refuse service to anyone displaying inappropriate behavior or arriving under the influence. Treatment may be denied or postponed if the skin assessment reveals any contraindications.
Children & Guests
To maintain a calm, restorative environment, additional guests and children are not permitted in the treatment room unless previously arranged. Guests must be 16 years of age or older.
Thank you for honoring these policies and supporting a space built on intention, balance, and respect.